DentalFlow

DentalFlow Privacy Policy

Effective Date: 10/27/24

This Privacy Policy explains how [Your Company Name] ("we," "us," "our") collects, uses, and protects information when you use our AI receptionist services, including the demo phone line and associated SMS communications. We are committed to safeguarding your privacy and ensuring compliance with applicable privacy laws, including A2P 10DLC regulations enforced by Twilio for SMS messaging.

1. Information We Collect

We collect information necessary to provide and improve our AI receptionist services, including:

a. Information You Provide

Contact Information: When you contact us, book a demo, or inquire about our services, we may collect your name, email address, phone number, and dental practice information.
Demo Calls: If you call our demo line, we may collect and store call metadata, including the call duration, transcript, and phone number.

b. Information Collected Automatically

SMS Communication Data: When you interact with our demo service, we collect and store SMS metadata, including timestamps, phone numbers, and message content.
Technical Data: Information such as your IP address, browser type, and device information may be collected to improve our platform’s performance and security.

2. How We Use Your Information

We use the collected information for the following purposes:

To Provide Services: Including AI receptionist services, demo calls, and SMS follow-ups.
To Improve Services: Enhancing our AI models and user experience based on call and SMS data.
To Communicate with You: Sending SMS follow-ups after demo calls, including details about the call and a call-to-action (CTA) to book a full demo.
Compliance: Ensuring compliance with A2P 10DLC regulations for SMS messaging via Twilio.

3. A2P 10DLC Compliance

To ensure compliance with the Application-to-Person (A2P) 10DLC messaging requirements:

Consent: By calling our demo line, you consent to receiving SMS messages related to your inquiry or demo experience.
Opt-Out Option: You can opt out of receiving further SMS messages by replying “STOP” to any message.
Transparency: Each SMS will include information on how to stop receiving future messages.
Message Frequency: SMS messages will be limited to relevant demo-related communications and follow-ups.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Such as Twilio for SMS services and cloud providers for data storage.
Legal Compliance: If required by law or necessary to protect our legal rights.

5. Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Call and SMS data related to demos may be retained for [Insert Timeframe] to enhance our services and ensure compliance.

6. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet can be guaranteed to be 100% secure.

7. Your Rights

You have the right to:

Access Your Information: Request a copy of the personal information we hold.
Correct Your Information: Request corrections to any inaccurate data.
Delete Your Information: Request the deletion of your personal data, subject to legal obligations.
Opt-Out of SMS Messages: Reply “STOP” to any SMS message to unsubscribe from further communications.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.